WORKING WITH RESIDENTS Implementing any new program with residents is a daunting experience. Whether you decide to allocate or submeter, Metropolitan Utilities has the tools and experience to assist you in explaining the process to your residents. As part of our Resident Care package we provide: Comprehensive training for your on-site staff, preparing them for any question that may arise Resident brochures for use by your on-site staff to assist in explaining the program Resident notification letters from you, introducing residents to Metropolitan Utilities A Resident Information website to answer frequently asked questions, provide password protected account information, and allow them to review and pay their bill online if they choose Sample lease addendums A toll-free customer care hotline